Startek ( March 23, 2011 - April 2015)
Most tenured TL/ pioneer TL
Ortigas Site
6PM.COM
Transcom Worldwide ( June 22, 2009 - March, 2011)
TRANSCOM WORLDWIDE (Philippines), INC.
Transcom Center Building Las Fiestas, Frontera Verde Compound
Pasig City, 1600 Phils.
DTA, Video SIK, Comcast. (INBOUND)
Lasting Line Contact Center/ Cancun Travel Unlimited ( 2008-2009)
- Business Development Manager/Operations Manager (Outbound/ Telemarketing)
- Training & Development Manager
Managing over-all outbound results in terms of revenue based on appointment setting operations of a group, including, but not limited to: exceeding sales targets, sustaining service levels, account management, report and reporting tools and employee motivation.
Implementing the centers training modules from basic culture training, accent neutralization and attitude training modules to basic and advanced campaign-specific sales training. Maintaining regular coaching and mentoring sessions with the center's agents, supervisors and managers in sync with the company's major thrusts.
Oversees the over-all performance, which includes monitoring performance, standards, production, attendance, and punctuality of each individual group member and sets/reviews productivity and performance goal.
AIMS ( American International Marketing Solutions ) 2006-2008
- Operations Manager, Timeshare ( Australian Campaign) INBOUND AND OUTBOUND/Telemarketing
- Training & Development Manager
- OIC QA & QM Officer (Quality Assurance & Monitoring)
- Acting Head & Aides in Recruitment Process
Reporting directly to the president, an American, and ensures the profitability of the company's campaigns and programs, with direct responsibility on the results. Directly supervising resources of in-house and outbound call center agents, from hiring, selection, training and development and coaching of AIMS including brokers CENTROVOX, CARBON, and PCSI call center Agents, Supervisors and Managers, to day to day operations; develop plans and objectives and participated in cross-functional projects improving operational performance of internal center as well as the satellite centers.
Responsible for efficient marketing of services to off-shore clients. Devised market strategies to penetrate and create unique client base as well as gather new business opportunities; worked hand-in-hand with the executive management, developed, directed and drove key business strategies and provided the highest level of service delivery.
Directly coordinating with off-shore (Timeshare) clients to forward business objectives; resolved and directed customer satisfaction issues, ensuring a quality support environment and obtained maximum customer based satisfaction.
Controlling and Managing over-all results in terms of revenue based on outbound appointment setting operations of a group, including, but not limited to: exceeding sales targets, sustaining service levels, account management, report and reporting tools and employee motivation.
Implementing the centers training modules from basic culture training, accent neutralization and attitude training modules to basic and advanced campaign-specific sales training.
Maintaining regular coaching and mentoring sessions with the center's agents, supervisors and managers in sync with the company's major thrusts.
Maintaining the center's Human Resources Department with key emphasis on acquisition of qualified staff and employee development, as well as personal and professional development of key leaders and subordinates.
Ambergris Solutions Inc. / A TELUS Company (Outbound/Telelmarketing/Inbound)(2005-2006)
- Team Captain
- Senior Officer
- Aides in Group Reports & Revenue Forecasting
I Managed 1 team of 15 agents selling Timeshare tours and setting appointments to clients in United States. Motivating team, handling turnovers and assisted others in closing deals..
EPAC ( Epacific, Global Center / Timeshare, Outbound/Telemarketing) 2004-2005
- Assistant Operations Manager
- OIC Manager Training & Development Department
- Team Leader
- Training Officer
I Managed 3 teams composed of 10 agents/team; selling Timeshare tours and setting appointments to clients in United States. Motivating the team, handling turnovers and assisting others in closing deals.
Oversees the over-all performance, which includes monitoring performance, standards, production, attendance, and punctuality of each individual group member and sets/reviews productivity and performance goal.
Top Group for two (2) consecutive months. Promoted to OIC Manager after only six (6) months as an Team leader.
Implementing the centers training modules from basic culture training, accent neutralization and attitude training modules to basic and advanced campaign-specific sales training. Maintaining regular coaching and mentoring sessions with the center's agents, supervisors and managers in sync with the company's major thrusts.
Teleperformance (Inbound Call Center) 2003-2004
- Top Sales Agent ( Dell Home Sales & Financing)
- Assistant Team Leader
- Assistant Training Officer
ACSAT ( Asian College of Science and Technology ) 2003-2004
- Call Center Professor
- ACCENT Trainer
- Module & Course Developer
Computer Shop Owner http://hi-tech.to.pre/
- Manager
- Inventory Officer
- Finance Officer
World Citi Colleges/ Trinity University of Asia (2001-2003)
- Professor / Instructor World Citi Colleges and Trinity College of Quezon City, College of Nursing and Medical Technology
- Anatomy and Physiology
- Chemistry
- Biology
- Microbiology and Parasitology
- Science, Technology and Society
- Health Ethics
- Health Economics
- Nutrition
Brisbane, Queensland General Hospital, Australia/ Wynnum Private Clinic, Brisbane, Australia
JC Martin Corporation
- Independent Marketing Executive
- Top Sales Agent
